We collect different types of information depending on how you interact with our educational services. Some information you provide directly when you register for programs or contact us. Other data we collect automatically when you browse our website.

Information You Provide Directly

• Name and contact details when you register for programs or request information
• Educational background and professional experience shared during enrollment
• Payment information processed securely through our payment providers
• Communication preferences and feedback about our services
• Course progress, assignment submissions, and academic records
• Messages and inquiries sent through our contact forms or email

Information Collected Automatically

• Device information including browser type, operating system, and screen resolution
• Usage data about how you navigate our website and which pages you visit
• IP address and general location information (city and state level)
• Cookies and similar technologies to improve your browsing experience
• Referral sources that brought you to our website

Your information helps us deliver quality educational services and improve your learning experience. We don't sell your data to third parties, and we only use it for legitimate educational and operational purposes.

We may also use your information to send occasional updates about new programs or services that might interest you. You can opt out of marketing communications at any time through the unsubscribe link in our emails.

We work with select service providers who help us deliver our educational programs. These partners only receive the information necessary to perform their specific functions and are contractually obligated to protect your data.

Service Providers We Work With

• Payment processors for secure financial transactions
• Cloud hosting providers for website and data storage
• Email service platforms for program communications
• Analytics tools to understand website usage patterns
• Customer support software to manage inquiries efficiently

In some situations, we might need to disclose information to comply with legal obligations, respond to valid legal requests, or protect the rights and safety of our students and staff. We'll notify you about such disclosures unless legally prohibited from doing so.

Under Australian privacy law, you have several rights regarding your personal information. We've designed straightforward processes to help you exercise these rights.

To exercise any of these rights, contact us using the details at the bottom of this page. We'll verify your identity before processing requests to protect your information security.

We take reasonable steps to protect your information from unauthorized access, loss, or misuse. Our security practices follow industry standards and Australian privacy guidelines.

• Encrypted connections (SSL/TLS) for all data transmission
• Regular security audits and vulnerability assessments
• Restricted access to personal information on a need-to-know basis
• Secure data centers with physical and digital access controls
• Regular staff training on data protection and privacy practices
• Incident response procedures for potential data breaches

While we implement strong security measures, no system is completely immune to risks. We encourage you to use strong passwords and contact us immediately if you suspect any unauthorized access to your account.

We keep your information only as long as necessary for educational purposes and legal compliance. Different types of data have different retention periods.

Retention Guidelines

• Academic records: Retained for seven years after program completion as required by Australian education regulations
• Financial records: Kept for seven years to comply with taxation and business record requirements
• Marketing communications: Stored until you unsubscribe or request deletion
• Website analytics: Aggregated data retained indefinitely, individual user data deleted after 26 months
• Support inquiries: Maintained for three years for quality assurance and training purposes

When data reaches the end of its retention period, we securely delete or anonymize it. You can request early deletion of certain types of information, though we may need to retain some records for legal compliance.

Our website uses cookies and similar technologies to improve your browsing experience and understand how visitors use our site. Most cookies we use are essential for basic functionality, while others help us enhance our services.

Types of Cookies We Use

• Essential cookies: Required for the website to function properly and can't be disabled
• Preference cookies: Remember your settings and choices for a personalized experience
• Analytics cookies: Help us understand visitor behavior and improve our website
• Marketing cookies: Track effectiveness of our advertising and promotional efforts

You can control cookie settings through your browser preferences. Disabling certain cookies might affect website functionality. Our cookie banner lets you manage non-essential cookies when you first visit our site.

Our programs are designed for adults aged 18 and over. We don't knowingly collect personal information from individuals under 18 without verifiable parental consent. If we discover we've inadvertently collected data from a minor, we'll delete it promptly.

For applicants under 18 interested in our programs, we require parent or guardian involvement in the enrollment process and consent for information collection.

While we're based in Australia, some of our service providers operate globally. This means your information might be processed in countries outside Australia that have different privacy laws.

We only work with international providers who maintain adequate data protection standards. Where necessary, we use standard contractual clauses and other legal mechanisms to ensure your information receives appropriate protection regardless of location.

We update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our website.

The "Last Updated" date at the top of this page shows when we most recently revised the policy. We encourage you to review this page periodically to stay informed about how we protect your information.

Continuing to use our services after policy updates indicates your acceptance of the revised terms. If you disagree with changes, please contact us to discuss your concerns or discontinue using our services.

If you believe we've mishandled your personal information or violated Australian privacy laws, you have the right to lodge a complaint. We take privacy concerns seriously and investigate all complaints thoroughly.

Our Complaints Process

• Contact our privacy team using the details below with your concern
• We'll acknowledge your complaint within five business days
• Our team will investigate and respond within 30 days
• If you're unsatisfied with our response, you can escalate to the Office of the Australian Information Commissioner

You can also contact the Office of the Australian Information Commissioner directly at any time through their website at oaic.gov.au or by calling 1300 363 992.